What is Unified Communications?
Unified Communications (UC) intelligently integrates many communications applications into a unified experience so end-users can communicate anywhere, on any device, at any time. Many businesses are turning to UC to enhance business processes, increase productivity, and improve customer service by eliminating the barriers that come with trying to manage disparate tools. A Unified Communications platform like the netsapiens SNAPsolution acts as the foundation for communication channels like voice, video, and messaging and brings them under one roof to be managed as a single solution. Service providers are increasingly providing Unified Communications solutions to meet the needs of these businesses.
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What is Unified Communications as a Service? (UCaaS)
UCaaS providers manage a UC platform and sell it as a cloud service to their SMB and Enterprise clients. Selling UC in the cloud provides additional scalability for a provider looking to expand their business. With a multi-tenant UC platform, delivering UCaaS becomes simple and profitable. According to Transparency Market Research, the UCaaS market is predicted to grow at a rapid pace with the market value growing from $8.23bn in 2015 to $79.3bn in 2024. This is a huge opportunity for providers to transition their clients to UCaaS and become the all-in-one expert for their needs.
Featured UC Resource:
How to Capture the Mobile Workforce with UC
According to IDC, the global market intelligence and advisory firm, the U.S. mobile worker population is growing at a steady pace, increasing from 96 million four years ago, and expected to reach 105 million in 2020. Learn How Service Providers Can Transition SMBs to a Mobile Environment and why our mobile application, SNAPmobile, is Beyond the Landline or Desktop