User Group Meeting


February 26 - March 1, 2018 | San Diego, California

Register Today!

Please select the number of UGM registrations that you would like to purchase and fill in the required attendee information. Registrations are limited to current clients in good standing. If you would like to sponsor the UGM, please contact info(at)


Unlimited available
Guest Social Pass$50.00Bring a guest for evening events only. Guest social pass is available only with the purchase of a full conference pass (2 per registered attendee). These passes are to be used for friends and family only.

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Keynote Presentations
Keynote presentations will take place from 9:30 to 10:30 Tuesday through Thursday in the Point Loma 2 ballroom. Each Keynote will address the entire UGM audience and cover topics that are valuable to all attendees.
Concurrent Sessions
Concurrent sessions will take place in Point Loma 1, Point Loma 2, and the Coronado room in the Kona Kai. Each session is focused on a technical or business topic that will help attendees better understand, use, or sell the netsapiens SNAPsolution platform. You can find the concurrent session schedule below.

  • 11:00am-Noon
  • 1:00pm-2:00pm
  • 2:15-3:15
Networking Receptions

  • Monday 6:00-8:00 Opening Reception in the Courtyard
  • Tuesday 4:45-6:00 Happy Hour in the Courtyard
  • Tuesday 6:00 & 6:30 Bus Pickups From Kona Kai for Gulls Hockey Game (9:00 & 9:45 bus back to the Kona Kai)
  • Wednesday 4:45-6:00 Happy Hour in the Courtyard
  • Wednesday 6:00 & 6:30 Bus Pickups for Reception at Fairweather Downtown (9:00 & 9:45 bus back to the Kona Kai)
Usability Interviews
Want to give us valuable feedback about our portals? Schedule a Usability Interview and you will have a one-on-one meeting a member our team. Your participation will directly contribute to the design of new portal features and improvements. Zach’s Usability interviews are in the La Jolla meeting room. Attendees can sign up on
Client Services Meetings
Thiago Modelli and Brian Watters are holding one-on-one customer meetings throughout the UGM. The goal of these meetings will be to discuss netsapiens Client Services. Topics of discussion include a new support process, how we can improve, and other suggestions for our team. Please bring any tickets that you would like us to address. Location: Kona Kai Suite (Room #201) Attendees can sign up on

Hotel & Travel

The 2018 netsapiens UGM will be held at the Kona Kai Resort & Spa. We encourage all User Group Meeting attendees to book their stay at this beautiful location in order to take full advantage of our events and activities. The Kona Kai is located on San Diego’s Shelter Island just a few minutes from Downtown San Diego and the San Diego International Airport. This boutique hotel offers the escape of tropical island luxury for attendees coming in from all around the country. Please join us and experience all San Diego has to offer!

Kona Kai Resort

netsapiens has reserved a special room rate for UGM attendees. This rate is far below the average of this hotel during this time period. This opportunity is available for a limited time only. To receive your discount, mention netsapiens when making your reservation or book online using the link below.

  • Discounted rates available 3 days before and after the UGM
  • Complimentary WiFi
  • Spa & fitness center
  • Private beach
  • Water sport rentals


Frequently Asked Questions

1Where is the Kona Kai in relation to other San Diego Attractions?
To Waterfront Park Downtown ~18 min
To Seaworld ~15 min
To Ocean Beach Pier ~15 min
To Pacific Beach Pier ~25 min
To Mission Beach Boardwalk ~15 min
To Old Town ~15 min
To Little Italy ~15 min
To Hillcrest ~20 min
To Sunset Cliffs Natural Park ~15 min
To La Jolla Cove ~ 30 min
2When should I arrive/ depart from San Diego?
We recommend that you arrive at the Kona Kai on Monday, February 26. That evening will be the opening reception in the main courtyard. The first full day is on Tuesday, February 27. The User Group Meeting's scheduled events end on Thursday at 3:30pm. You are free to stay at the hotel for as long as you would like. It is the perfect opportunity for a vacation in San Diego!
3What meals are provided?
Breakfast, lunch, and dinner are provided Tuesday through Thursday. There will also be an opening cocktail reception on Monday night.
4How do I Sponsor the UGM?
If you would like to sponsor the 2018 User Group Meeting, contact netsapiens at We will respond with the appropriate sponsorship information for your business.
5I have a food allergy/ require special accommodations. What do I do?
Please note any allergies or special requirements on the registration form in the space provided and we will work with you to meet your needs. If you have already submitted your registration form without these details, contact and we will have it corrected for you.
6How do we get to the reception events?
netsapiens is providing bus transportation to and from the reception events. On Tuesday February 27, busses will depart from the front of the Kona Kai at 6:00pm and 6:30pm to go to the San Diego Gulls Hockey Game. Busses will pick attendees up from the game at 9:00pm and 9:45pm to bring them back to the Kona Kai hotel. The pickup and drop-off location at the Gulls game will be the same so please make note of where you are when you leave the bus. If you will not be taking the bus, please notify the netsapiens registration desk during the day so we can ensure you have a ticket when at the box office when you arrive separately. On Wednesday February 28, busses will depart from the front of the Kona Kai at 6:00pm and 6:30pm to go to the Fairweather rooftop in Downtown San Diego. Busses will pick attendees up from Fairweatehr at 9:00pm and 9:45pm to bring them back to the Kona Kai hotel. The pickup and drop-off location at the Fairweather will be the same so please make note of where you are when you leave the bus. Attendees are also free to take their own transportation to and from this event.
7How do we get the slides from the sessions?
All attendees will receive the session slides via the email that was used to register for the UGM. If you are attendee and would like to have the slides sent to an email address that is different than the one originally provided, please see the registration table. These slides will not be available to the general public.
8Where should I park?
Valet parking is available at a discounted price of $14 a day for UGM attendees at the Kona Kai. Free street parking is available in the mornings but becomes increasingly limited in the afternoons. Cars are not allowed to stay on the street over night.

Thank You to Our Sponsors!

Polycom – A Partner Dedicated to Your Success More than 400,000 companies and institutions worldwide trust Polycom for voice, video and content sharing solutions. Polycom partners drive sales and improve loyalty and retention, while realizing the business benefits that partnering with Polycom offers: durable products, the latest technology offerings on the market, innovative features such as noise blocking Polycom® Acoustic Fence™ , Device-as- a-Service options that eliminate CapEx spending so you make money starting the first month, and the advantage of offering customers an exceptional customer experience with great functionality, ease of use, and the highest-quality audio and video. You’ll grow your business and your revenue, while building long-term relationships with your customers. Learn more about the advantages of becoming a Polycom partner! Visit the Polycom booth at UGM 2018!
Compliance Solutions
Compliance Solutions provides organization and structure in a chaotic telecom industry full of bureaucratic red tape which includes 30,000 different tax jurisdictions. We handle the complexities for you and keep you beyond compliance and into an audit defensible position. Outsource your work to CSI's 40+ full time professionals as our mission at CSI is to be your single vendor/end-to-end partner for all of your compliance and tax needs so you can focus on what's important which is growing your business.
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Founded in October 2002, Edgewater Networks is a market leader in enabling IP-based voice, video and data services. Service providers and enterprises of all sizes use Edgewater Networks’ solutions to simplify customer premises configurations for quick and smooth installations, reduce time to market and deliver rapid return on invested capital. The company helps customers deliver intelligence at the network edge with its Network Edge Orchestration platform that includes the EdgeView Service Control Center, EdgeMarc Intelligent Edges, and Professional Services. To learn more, please visit or follow us on Twitter at @ewn_inc.
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VTech has leveraged their global experience in telephony, engineering and manufacturing with the technical expertise of Snom to deliver an innovative and diverse product portfolio in the business market. Compatible with hosted and open-source PBX platforms, VTech- and Snom-branded SIP phones, conference phones and telecommunication products elevate the business customer experience through state-of-the art technology. Business solutions scale from small offices to enterprise-level corporations. Offerings range from entry-level to executive solutions. Because VTech and Snom manage all phases of R&D, production, manufacturing, sales and support, end-users receive affordable and high-quality products.
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TeleDynamics is a value-added B2B distributor of SIP and Telecom. Over the past 30 years, we have nurtured a tradition of excellent customer service and expert product knowledge while providing competitive pricing to our customers. We are committed to expanding and growing our product offerings to meet consumer demands.
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Yealink (Stock Code: 300628) is a global leading unified communication (UC) terminal solution provider that primarily offers video conferencing systems and voice communication solutions. Founded in 2001, Yealink leverages its independent research and development and innovation to pursue its core mission: “Easy collaboration, high productivity.” The company’s high-quality UC terminal solutions enhance the work efficiency and competitive advantages of its customers in over 100 countries. Yealink is the world’s second-largest SIP phone provider and is number one in the China market.
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888VoIP is a leading distributor of VoIP hardware and software solutions with a focus on providing partners with all the tools needed to accelerate their business. For over ten years, service providers, value-added resellers, and integrators have relied on 888VoIP for their VoIP solution needs, as well as hardware provisioning, order fulfillment, technical and sales support, custom marketing services, and full cycle logistics. For more information on 888VoIP, visit or follow 888VoIP on Twitter at @888VoIP.ter at @888VoIP.