Driving Unshakeable Growth in 2021

UC&C Platform Driving Unshakeable Growth in 2021 - netsapiens Blog Post

The Service Provider Essentials Global communications are in the midst of a revolution. Newly remote and distributed enterprises are relying on cloud-based collaboration that is easier, faster and more seamless than ever. Service providers must deliver. Managed service providers are in a unique position to empower this end-user evolution, providing the advanced unified communications technologies […]

Get Active-Active With n-Share

active-active with n-share

Failover. How did you react when you read that word? Did you cringe? Failover is a pain. You know it, and we know it. But sometimes rainy days happen – nodes fail or need maintenance, so failover is often unavoidable. The question is what happens when your platform provider experiences it. We’ve established why netsapiens […]

SNAPsolution in AsiaPAC

SNAPsolution in AsiaPAC

Have you had a chance to meet Ken Adams, our VP of Marketing Development, yet? If you do business with us in the AsiaPAC region, you likely have. In fact, we’ve been doing a lot of good work over there, shifting enterprises from premise-based phone systems to hosted PBX and eventually full-on unified communications (UC) […]

Top Features Your UCaaS Vendor Should Have

Top Features Your UCaaS Vendor Should Have

Although VoIP can be considered the foundation of modern Unified Communications (UC) solutions, the idea of UC is far more encompassing. In fact, UC is about integrating real-time and non real-time communications to give users a consistent, integrated, unified user interface and experience across all employed devices. Currently, two types of deployments are available to […]

Seamless Functionality for UC Service Providers

uc service providers mobility and uc

For UC Service Providers, the Endgame Is Seamless Functionality, Not Frustrating Complexity Now more than ever, small and medium-sized businesses seek to enable mobility among their workforce to attain higher levels of productivity, access to a wider talent pool, and to meet the expectations of a millennial generation of mobile workers. But when uc service […]

Part 2 UC Pricing Models

What is wrong with Per-Seat UC Pricing Models? As discussed in Part 1 of this 4 part series, most Service Providers are paying for their UC Platforms on a per-seat basis. Here, in Part 2, are the top three reasons why Service Providers looking to sell Unified Communications should avoid platform vendors using seat-based UC […]

Best Practices and Trends in Contact Centers

As customer experience (CX) takes center stage, more and more organizations are moving from call centers to cloud-based omni-channel contact centers to meet customers’ changing demands and expectations. Companies of all sizes are investing in contact center tools and technologies to improve the way they interact with their customers. To be successful in this market, […]

Staggering Contact Center Market Growth

Daina Larkin, marketing manager at netsapiens, shares why many service providers are looking to add contact center features to their UCaaS offerings. Daina also explains the state of the contact center market growth, introduces a unique pricing model to increase ROI, and describes the netsapiens call center dashboard, SNAPanalytics. After watching the video, watch the […]

Avaya Announces Open SIP Portfolio Enhancements

SANTA CLARA, Calif.–(BUSINESS WIRE)–Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that the Avaya IX devices portfolio has been enhanced to serve additional UC software platforms, including SignalWire and netsapiens, using the Open SIP standard. Avaya previously announced support for the Broadsoft platform using this […]

Boost Call Center Performance with Actionable Call Center Analytics: netsapiens Unveils SNAPanalytics

call center dashboard real-time stats

Company to highlight contact center product benefits at Channel Partners Conference & Expo 2019 SAN DIEGO, April 9, 2019 – netsapiens, a B2B provider of unified communications (UCaaS) solutions to service providers, announces today the release of SNAPanalytics, an innovative call center analytics solution that complements the call center functionality inherent in its hallmark SNAPsolution […]