Podcast: Helping SkySwitch Deliver UCaaS

helping skyswitch deliver ucaas

In this Podcast, Chris Aaker, Vice President of Engineering for netsapiens, outlines how netsapiens works with SkySwitch and their white label service. Aaker discusses some new developments in call and contact center, netsapiens SNAPsolution, and gives us a glimpse at new products coming in the new year. Doug: This is Doug Green, and I’m the […]

How Service Providers Should Chase the Growing Contact Center Market

Contact Center Growth Planning for Service Providers

The cloud-based contact center market is growing. According to ResearchandMarkets.com, it will reach a total value of US $20.93 billion by 2022 – three times more than it was worth in 2017. As competition heats up, contact center operators find themselves searching for ways to improve efficiency and drive revenue. For the industry as a […]

Continuing Forward Together in our Service Provider Space

What a whirlwind the past few months have been for the netsapiens team! From planning our annual User Group Meeting (UGM) to attending important industry conferences in the US and abroad, all of us have been putting in long hours to accomplish an overarching goal. We want to engage with our clients, understand their needs […]