Disruption + Upheaval = Opportunity

Frost & Sullivan advises service providers to assist their clientele in taking advantage of the business opportunities that arise from upheaval and disruption—like the coronavirus pandemic.

Podcast: Helping SkySwitch Deliver UCaaS

helping skyswitch deliver ucaas

In this Podcast, Chris Aaker, Vice President of Engineering for netsapiens, outlines how netsapiens works with SkySwitch and their white label service. Aaker discusses some new developments in call and contact center, netsapiens SNAPsolution, and gives us a glimpse at new products coming in the new year. Doug: This is Doug Green, and I’m the […]

Top Features Your UCaaS Vendor Should Have

Top Features Your UCaaS Vendor Should Have

Although VoIP can be considered the foundation of modern Unified Communications (UC) solutions, the idea of UC is far more encompassing. In fact, UC is about integrating real-time and non real-time communications to give users a consistent, integrated, unified user interface and experience across all employed devices. Currently, two types of deployments are available to […]

Part 2 UC Pricing Models

What is wrong with Per-Seat UC Pricing Models? As discussed in Part 1 of this 4 part series, most Service Providers are paying for their UC Platforms on a per-seat basis. Here, in Part 2, are the top three reasons why Service Providers looking to sell Unified Communications should avoid platform vendors using seat-based UC […]