Replacing PBX with a UC & CC Software Bundle

Why Make The Switch? When serving contact centers, sometimes old tech habits die hard. It might not be clear why investing in one solution that combines UC & contact center functionality all-in-one is a better investment than a hosted PBX phone system. As a service provider, you might have to convince call center operators that […]

Podcast: Helping SkySwitch Deliver UCaaS

helping skyswitch deliver ucaas

In this Podcast, Chris Aaker, Vice President of Engineering for netsapiens, outlines how netsapiens works with SkySwitch and their white label service. Aaker discusses some new developments in call and contact center, netsapiens SNAPsolution, and gives us a glimpse at new products coming in the new year. Doug: This is Doug Green, and I’m the […]

How Service Providers Should Chase the Growing Contact Center Market

Contact Center Growth Planning for Service Providers

The cloud-based contact center market is growing. According to ResearchandMarkets.com, it will reach a total value of US $20.93 billion by 2022 – three times more than it was worth in 2017. As competition heats up, contact center operators find themselves searching for ways to improve efficiency and drive revenue. For the industry as a […]

Best Practices and Trends in Contact Centers

As customer experience (CX) takes center stage, more and more organizations are moving from call centers to cloud-based omni-channel contact centers to meet customers’ changing demands and expectations. Companies of all sizes are investing in contact center tools and technologies to improve the way they interact with their customers. To be successful in this market, […]

Staggering Contact Center Market Growth

Daina Larkin, marketing manager at netsapiens, shares why many service providers are looking to add contact center features to their UCaaS offerings. Daina also explains the state of the contact center market growth, introduces a unique pricing model to increase ROI, and describes the netsapiens call center dashboard, SNAPanalytics. After watching the video, watch the […]

5 Highlights from Channel Partners 2019

Last week, the netsapiens team attended Channel Partners Conference & Expo in Las Vegas, alongside over 6500 agents, service providers, value added resellers (VARs), integrators, consultants and suppliers. For us, this is one of those events that we look forward to every year for the chance to listen to your vision and plans and demonstrate […]