Daina Larkin, marketing manager at netsapiens, shares why many service providers are looking to add contact center features to their UCaaS offerings. Daina also explains the state of the contact center market growth, introduces a unique pricing model to increase ROI, and describes the netsapiens call center dashboard, SNAPanalytics.
After watching the video, watch the webinar, Best Trends & Practices in Contact Centers, sponsored by netsapiens.
Learn How to Drive Call Center Performance
Illuminate your way forward with data. Today’s call centers are busier and more complex than ever. With contact center market growth on the rise and a need to handle high volumes of daily calls and satisfy a long list of key performance metrics, call center supervisors and agents need easy access to pertinent information in order to improve efficiency and address operational issues before they negatively impact revenue. Simplified access to real-time analytics and data customization are crucial to the success of a call center’s operations. In this report, we examine how call center managers can leverage data to the benefit of their business.