With the world suddenly closing public spaces, businesses, and educational institutions, your customers will need your guidance more than ever on how to stay connected. We know that things are uncertain right now, but we are here to help you deliver what your end-users need. Below are some netsapiens features our clients already have at their disposal to help transition their clients to a new way of communication from anywhere they may be.
SNAP.HD Video Conferencing
Video conferencing will suddenly become a large part of everyday life for many of your customers. It is becoming increasingly used as a replacement for the in-person interactions that are no longer possible. With SNAP.HD, you can keep your clients connected for board meetings, classroom instruction, executive communications, and more.
SNAPmobile iOS, Android, and Web
A rapid and unexpected shift to remote working environments means many people are adapting to this new way of communication using their existing resources. For those who do not have a home office with a desk phone, you can offer SNAPmobile. SNAPmobile is available as a mobile application and as a feature of the web-based netsapiens portal.
SNAPanalytics & Call Center
Contact and call centers are typically fast-paced organizations run like well oiled machines. Managers rely heavily on both real-time data and reporting to optimize how their agents manage their time. This business style does not lend itself to easily handling major disruptions in their work processes, like what many are experiencing with a shift to remote call centers. Luckily, SNAPanalytics used in combination with SNAPmobile Web can be accessed by agents and managers in any location.
Sometimes solutions to new problems come in the form of familiar answers. Audio conferencing is likely a staple of your current feature offering, so you know you can still count on this reliable solution.
Working Together as a Community
The netsapiens community is in a unique position. For years, we have treated each other as respected peers, working together for our common goals. This means, we know we can rely on each other in these times of rapid change to offer support for each other as well.