netsapiens SNAPshots

 

The netsapiens Team is Coming to YOU!


Come join the netsapiens team for an intensive and intimate two-day collaborative workshop. This is a great opportunity to come and discuss your needs with the netsapiens team, connect with your peers, and learn how to effectively use the netsapiens SNAPsolution platform. With a maximum of 20 attendees per SNAPshot, you will be able to receive personalized attention for your company's specific needs.

Register Today
 

SNAPshot Locations


The netsapiens SNAPshots will be held in several different locations throughout the United States to create convenient opportunities for our clients to attend these training events. Please use the information below to find a location near you!

Register Today
August 5-6 | Dallas, TX
Courtyard Dallas Lewisville
2701 Lake Vista Drive
Lewisville, TX 75067
972.316.3100
Courtyard Dallas Website
August 8-9 | Chicago,IL
Courtyard Chicago Arlington Heights/South
100 West Algonquin Road
Arlington Heights, IL 60005
847.437.3344
Courtyard Chicago Website
August 12-13 | Oakland, CA
Holiday Inn Express & Suites Oakland-Airport
66 Airport Access Road
Oakland, CA 94603
510.569.4400

Holiday Inn Express Website
August 26-27 | Philadelphia, PA
Sheraton Valley Forge Hotel
480 North Gulph Road
King of Prussia, PA 19406
484.238.1800
Sheraton Valley Forge Website
August 29-30 | Charlotte, NC
Courtyard Charlotte Northlake
9110 Harris Corners Parkway
Charlotte, NC 28269
704.719.9494

Courtyard Charlotte Northlake Website

Who Should Attend?


This is an intermediate level training based around the most frequent type of technical issues we encounter in Client Services. It is targeted to those technicians who could really benefit from knowing how to fine-tune and support our platform in their day-to-day.

Before the SNAPshots, attendees should:


  • Watch the Manager Portal training videos for the Super User persona scope HERE .
  • Be familiar with the Linux operating system (highly recommended
  • Know how to SSH to a server
  • Be familiar with all commands listed in the KB Helpful Ubuntu Commands

Agenda


Each SNAPshot will have the same basic agenda while still addressing the questions and ideas of the individual attendees at each location.

Day One

8:00am-9:00am Breakfast

9:00am-Noon Morning Session
  • Managing Connections & Call Routing
  • Understanding How Geo Works
  • Best security practices
  • Fraud prevention tips and tricks
  • Endpoints Security
  • Controls and alerting
  • SNAPbuilder tips and tricks

Noon-1:00pm Lunch

1:00pm-5:00pm Afternoon Session
  • Troubleshooting SNAPsolution
  • Why a device will not register
  • Issues with receiving and answering a call
  • Understanding SIP Traces and troubleshooting PCAP capturing options
  • Investigating common audio issues
  • Diagnosing SNAPmobile Web
  • Stump the Nerds!

Day Two

8:00am-9:00am Breakfast

9:00am-Noon Morning Session
  • API 101 - Getting excited about ns-api
  • How to read and use Reference Documentation
  • “Missing” parameters
  • Authentication - Acquiring security tokens
  • Getting real-time platform information
  • Reading the API log
  • Common pitfalls
  • API Lab - Making API calls

Noon-1:00pm Lunch

1:00pm-5:00pm Afternoon Session
  • Using SNAPtools to migrate domains
  • Backup - MySqlDumps vs. imaging
  • Troubleshooting SBus
  • S-Bus security best practices
  • Server and Infrastructure Optimization and Tuning
  • Data Network troubleshooting tips
  • v40 Fav’s
  • Cool Features you may have missed
  • VoIP Monitor