Services

SNAP-IQ at Your Service


SNAP-IQ allows our clients to borrow some extra “brain power” from the netsapiens team. SNAP-IQ professional services go above and beyond the standard support and training already included in the SNAPsolution to fully equip every service provider with the education, interoperability, and engineering insights they need to succeed. From pre-configuration evaluations to onsite implementation, netsapiens offers all your professional services needs with SNAP-IQ, including:
  • Network design and implementation
  • Technical training (SNAPsolution)
  • Platform audits
  • Industry best practices
  • Custom integrations
  • Server upgrades (base operating system)

The following services are examples of the SNAP-IQ Professional Services offered exclusively to netsapiens clients:

Network Design & Implementation

netsapiens experts specify and deploy the ideal configuration for your network.

Systems & Applications Integration

Our engineers will work with third parties to create integrations for a single client.

Training


Individual training is included in every deployment of the netsapiens SNAPsolution. Additional training is offered at customer request and also throughout the year in specialized training seminars.
  • First Steps- getting to know the SNAPsolution
  • Quarterly Updates/Training
  • eLearning Options
  • Optional Advanced Training

Client Services


A Unified Experience Starts with Unified Support


Your success is our success. The netsapiens platform is designed to fit the needs of any type of service provider – and no two clients are exactly the same. The dedicated experts in our Client Services department provide personalized and experienced support to meet your unique needs.

It’s more than just problem solving…


Many times support is viewed as simply solving problems. At netsapiens, we believe that solving problems is just the first layer in an overall client services partnership. It is our duty to empower our clients with the right tools and the knowledge to effectively grow their businesses. We do this though many strategies and programs that go well beyond simple support, including: