For UC Service Providers, the Endgame Is Seamless Functionality, Not Frustrating Complexity
Now more than ever, small and medium-sized businesses seek to enable mobility among their workforce to attain higher levels of productivity, access to a wider talent pool, and to meet the expectations of a millennial generation of mobile workers. But when uc service providers attempt to meet the Unified Communications (UC) and mobility needs of their SMB clients by cobbling together multiple, disparate products, they are setting themselves up for a needlessly complex and arduous process that has little to no likelihood of achieving end-user satisfaction.
The goal for uc service providers is to integrate all devices and operating systems onto a single unified platform in order to provide their clients and mobile workers with a continuous, unbroken connection. Obviously, it’s not to burden end-users with implementing the additional configurations that would become necessary when juggling third-party products. To adopt the latter approach would require the end-user to be able to access such protocols as outbound proxies and SIP credentials — information they wouldn’t likely know how nor where to retrieve, much less communicate to the service provider or possess the expertise to set up.
The solution is simple. Our SNAPmobile product is easy to configure and allows users to differentiate and customize the way business and personal communications are managed across devices, including tailored routing and message management. A mobile application that extends VoIP functionality beyond the landline or desktop, SNAPmobile brings features of the netsapiens’ platform directly to end-users’ mobile devices as a Unified Communications solution, creating a unified user experience across all devices.
SNAPmobile allows the user to manage voicemails, answering rules, and other settings within the app. More importantly, it provides end-users the ability to make calls using either their business or personal phone identity, see other users’ presence icons and use netsapiens’ in-call features. For example, a user can easily move active calls from one device to another, an essential advantage for the mobile worker accustomed to using multiple devices.
Another significant advantage of SNAPmobile is cost. UC service providers need features to compete, but if a given feature is too expensive and difficult to deploy, then it won’t work for their business model. However, when a service provider purchases a license for sessions for SNAPsolution, it won’t cost more to offer SNAPmobile unless it’s branded, and even then, the added cost is minimal.
In fact, netsapiens uses SNAPmobile for its own employees who are located in various regions all over the world. This adds multi-site coverage, which is important for companies with a geographically-dispersed workforce. It’s also ideal for uc service providers with geographically dispersed operations that require a product to meet their own UC and mobility needs but also want to productize these features to add to their core services for end-users. So, simplify and streamline your service offerings with SNAPmobile – it’s the smart way to drive revenue.
Contact us for more information or download our report on Capturing the Mobile Workforce with Unified Communications!