Company to highlight contact center product benefits at Channel Partners Conference & Expo 2019
SAN DIEGO, April 9, 2019 – netsapiens, a B2B provider of unified communications (UCaaS) solutions to service providers, announces today the release of SNAPanalytics, an innovative call center analytics solution that complements the call center functionality inherent in its hallmark SNAPsolution platform. Designed to help service providers expand further into the contact center market, SNAPanalytics offers call center operators the ability to boost performance and customer satisfaction through actionable analytics and persona driven customization. netsapiens is formally unveiling the product this week at Channel Partners Conference & Expo 2019 in Las Vegas.
According to ResearchandMarkets.com, the global cloud-based contact center market will be worth US$20.93 billion by 2022 – up from US$6.8 billion in 2017. This growth is due to call center operators’ increasing needs for improved business continuity and real-time data insights that can help them improve revenue, reduce costs and streamline the customer experience. SNAPanalytics gives call center supervisors and agents the tools they need to pinpoint problem areas quickly and derive solutions that optimize their internal resources. Additionally, netsapiens’ new product integrates seamlessly with third-party web resources so call centers can continue taking advantage of their existing tools. As a result, SNAPanalytics presents service providers with a powerful product that they can leverage to support the increasing needs of their call center clients.
“From the very beginning of our journey as a company, we have always been focused on giving our service provider partners the ability to expand into adjacent markets,” says Anand Buch, CEO of netsapiens. “As the cloud-based contact center market continues to grow at an astonishing rate, our clients have been encouraging us to give them the insights they need to address the analytics requirements of their call center customers. With SNAPanalytics, we’re proud to say we have delivered on that promise.”
Call center operators today need to gain a comprehensive overview of their call center activity with real-time dashboards and live data. netsapiens’ analytics tool lets them unlock the insights hidden within their customer interactions in real-time. Couple that with the ability to customize and share visibility with teams as well as set up visual and audible alerts when configurable thresholds are met, and operators truly have a tool to critique the past so they can plan for the future.
Report: Driving Call Center Performance
Illuminate your way forward with data. Today’s call centers are busier and more complex than ever. With a need to handle high volumes of daily calls and satisfy a long list of key performance metrics, call center supervisors and agents need easy access to pertinent information in order to improve efficiency and address operational issues before they negatively impact revenue. Simplified access to real-time analytics and data customization are crucial to the success of a call center’s operations. In this report, we examine how call center managers can leverage data to the benefit of their business.
At netsapiens, we are your Smart Network Application People specializing in B2B unified communications (UC) solutions. We support service providers of all sizes as well as large enterprises with existing network infrastructure who want to improve their operational efficiency and grow their customer base. Our award-winning signature UC offering – SNAPsolution is custom-built to offer our partners a customizable, easy-to-use platform that can be quickly deployed for maximum ROI. Take advantage of our expertise in VoIP, Hosted PBX (UCaaS), SIP trunking, contact centers, device provisioning, multi-tenant user portals and software-as-a-service (SaaS).
Jaymie Scotto & Associates (JSA)