To all service providers out there – think about one keyword that could mean the difference between staying ultra-competitive and top-of-mind or slowly getting squeezed out of the verticals you serve. Do you have one in mind? Here’s ours: Mobility. That’s right. If you want to grow your margins and capture the business of modern businesses, you are going to have to understand how unified communications as a service (UCaaS) technologies can work for you. In this blog, we look at why mobility has become important and what you, as a service provider, should do about it.
It’s safe to say that, thanks to advancements in mobile technology, work is no longer really a place so much as it is a space. Today’s employees can work from anywhere and are no longer confined to their desks. As a result, they can potentially accomplish much more by reducing (or eliminating) commutes to an office and taking advantage of greater schedule flexibility. In fact, Harvard Business Review recently found that mobile workers are roughly 14% more productive than non-mobile counterparts. Overall, when enterprises encourage their team members to go mobile, they notice improved inter-office communications and even increased ROI from money not spent on office space and complex IT infrastructure.
With that in mind, mobility is here to stay. In fact, we’ve found research that says that, by 2020, mobile workers could account for as much as 72% of the American workforce. As a service provider, you’re not confident in your ability to support increased mobility in the workforce, you could be missing out on a huge market. Additionally, more than half of information workers use over 3 devices, of which 25% are mobile devices like smartphones and tablets. Therefore, in order to meet the needs of today’s enterprises, service providers need a mobile UCaaS platform. Fortunately, we at netsapiens make it our mission to have you covered.
To help you along in your quest for increased profitability and client retention, we’ve written a new report titled Capturing the Mobile Workforce with Unified Communications. In it, we cover the following topics: