Only 15% of ACD (automatic call distribution) licenses are used, and less than 40% of station licenses show any sign of activity (source: Virsae).
Why pay your contact center vendors per seat? Our customers don’t!
Modern and secure all-in-one cloud native Contact Center
Delivering memorable customer experiences that build brand loyalty.
Exceptional call quality and customizable intelligent routing.
Enhance the ability to meet voice SLA’s and delight customers by connecting them to the right agent.
Speech recognition enabled. Self-Service accelerating resolution times.
Screen POP with 250+ CRM integrations.
Source: Gallup
Source: Gallup
Source: Gallup
Unlock team potential by tracking & improving agent engagement and productivity to create a better customer and agent experience.
A complete picture of every customer interaction – Easily identify areas of improvement while gaining the insights contact centers needs.
Empower managers to deliver personalized training sessions by identifying the skills that agents need, taking employee performance to new heights.
Turning every interaction into an opportunity to elevate CX by evaluating agent interactions and providing agents with actionable feedback they need to deliver an exceptional CX.
Personalize your Contact Centers with integrations
Whether you decide to run the NetSapiens Contact Center in your cloud or put the Infrastructure in the hands of our experts, NetSapiens enables you to keep control of your business model.
The only Contact Center Platform with a Pricing Model based on active sessions not seats.
Our disruptive pricing model allows you to bypass paying on a per seat basis, simply pay on active sessions.
Our Universal pricing includes the full Contact Center solution when you purchase the Unified Communications suite.
A secure full stack cloud calling and collaboration experience.
The only platform with video collaboration, team chat, cloud PBX, Contact Center and analytics all at its core.
Make sure your Unified Communications suite is at the core, not a loosely integrated 3rd party.
Source: Gallup
