Unlock team potential by tracking & improving agent engagement and productivity to create a better customer and agent experience.
Call Recording
A Complete Picture of Every Customer Interaction - Easily identify areas of improvement while gaining the insights contact centers needs.
Employee Performance Management
Empower managers to deliver personalized training sessions by identifying the skills that agents need, taking employee performance to new heights.
Quality Assurance & Monitoring
Turning every interaction into an opportunity to elevate CX by evaluating agent interactions and providing agents with actionable feedback they need to deliver an exceptional CX.
Reporting, Analytics & Insights
Harness the leading analytics suite turning every decision into better data-driven business outcomes.
Turn Insights Into results
Pre-Built & Customer Performance Dashboards
Intelligent Insights for Everyone
Display What Matters
Gain Insights from Every Interaction
Dashboards for Real Time Monitoring & Alerts
Real time / Historical Reporting
Ensure Quality & Performance
250+ Integrations
Personalize your Contact Centers with Integrations
Flexible Deployment Models
Whether you decide to run the NetSapiens Contact Center in your cloud or put the Infrastructure in the hands of our experts, NetSapiens enables you to keep control of your business model.
Run NetSapiens Contact Center Solution in your cloud or ours.
Contact Center Pricing
The only Contact Center Platform with a Pricing Model based on active sessions not seats.
Are you still paying per seat? Our customers don’t!
Our disruptive pricing model allows you to bypass paying on a per seat basis, simply pay on active sessions.
No Additional Cost for Full Contact Center suite!
Our Universal pricing includes the full Contact Center solution when you purchase the Unified Communications suite.
Part of a Complete NetSapiens UC Solution Suite
Full Unified Communications Suite
A secure full stack cloud calling and collaboration experience.
Critical Features from the Ground Up
The only platform with Video Collaboration, Team Chat, Cloud PBX, Contact Center and Analytics all at its core.
Seamless Functionality at the Core
Make sure Your Unified Communications Suite is at the Core, not a loosely integrated 3rd party.