As of October 2020, Microsoft has reported over 115 million active users. This is up over 50% from six months prior. While Microsoft Teams does
As of October 2020, Microsoft has reported over 115 million active users. This is up over 50% from six months prior. While Microsoft Teams does
The contact center software market will hit $72 billion by 2027. In this ebook, we will help you gain the competitive edge to address this market
If 2020 has shown us anything – and it’s shown us a lot – it’s that remote work is here to stay. One high profile
Oversubscription in the industry is becoming the norm. Whereas seats-based pricing models limit oversubscription thereby limiting a service providers selling power. We look at this
¿Por qué no expandir su mercado direccionable y abrir su modelo de negocio para perseguir hasta 5 veces más clientes que usted hoy? Si la
A contact center is the central hub of communication between a business and its customers with the main goal of improving the overall experience of
Redefining Unified Communications for the Mobile-First Workforce With over 80% of people using text messaging for business and the cost of poor communication set to
Why netsapiens’ SNAPsolution is Essential for Service Providers Targeting an Increasingly Deskless Workforce According to a report by Strategy Analytics, the mobile workforce will increase
Today’s call centers are busier and more complex than ever. With a need to handle high volumes of daily calls and satisfy a long list
