Necessity is the Mother of Adoption: The Impacts of COVID-19

Our SVP of Products and Marketing, Jason Byrne, participated in the latest JSA Virtual Roundtable. Panelists share their perspectives on the impacts of COVID-19 on data centers & technology. Jason Byrne reflects on the roundtable discussion below. In a recent JSA Virtual Roundtable, I was able to discuss the impact of COVID-19 with some of […]

The Reliability to Scale

Why Open Source Isn’t the Answer Years ago, when individuals first wanted to embed telephony applications (i.e. IP PBX systems, VoIP gateways, etc.) on PC’s and operating systems (OS), there was really only one choice – Windows. As time went on, it became clear to enterprises and service providers that the cost of hardware and […]


With the world suddenly closing public spaces, businesses, and educational institutions, your customers will need your guidance more than ever on how to stay connected. We know that things are uncertain right now, but we are here to help you deliver what your end-users need. Below are some netsapiens features our clients already have at […]

The Key to Decision Making for UCaaS Providers

What sets your business apart? This seems like a simple question, but UCaaS providers often overlook it. It’s easy to get caught up in day-to-day operations without taking a step back to analyze what makes you unique. However, this simple exercise can make all the difference when making key decisions for your business. Different Types […]

What’s Next? 3 UC Trends for 2020

We’ve hired new talent as we expand into new markets, passed our 1 million users milestone and launched an exciting new product to better support our customers. Now that 2019 has come to an end, the quintessential question becomes, “What’s the next UC trends?” In this blog, we look at the top three developments that […]

Podcast: Managed Infrastructure as a Service

Podcast Managed Infrastructure as a Service

According to Jason Byrne, SVP, Products and Marketing at netsapiens, over 80% of the revenue for service providers comes from the set of services that sit atop the underlying infrastructure. In this podcast, Byrne notes how Managed Infrastructure as a Service eliminates the extensive time and administrative activity involved in launching an application. “Managed infrastructure […]



Geo-Redundancy: What It is and Why UCaaS Service Providers Need It What do service providers offering unified communications (UC) service to their end-users absolutely need to get right? Try high availability, defined as the ability to communicate with anyone, anywhere, at any time. Get this wrong and, as a service provider, you are going to […]

Simplifying and Upgrading Business Communications with Flexible APIs

Upgrading Business Communications with Flexible APIs

In our last blog post, we talked about the top features a good UCaaS platform should have for businesses to truly unleash the benefits of unified communications. Thinking about business agility further, in this blog, we want to zero in on a tool that is especially crucial in giving businesses the flexibility they need to […]

Sell Unified Communications Effectively

Featured Image for Sell Unified Communications Effectively Post

Want to know how to effectively sell Unified Communications? By 2024, the Unified Communications as a Service (or UCaaS for short) market is predicted to reach $24.8 Billion! Because the UC world is showing no signs of slowing down, now is a great time to learn why successfully selling UC starts with the pricing model […]

3 Advantages Local Service Providers Have Over the Big Guys

3 Advantages Local Service Providers Have Over the Big Guys

This article was updated on April 8, 2019. In many industries, it may seem foolish for smaller operations to try and go toe to toe with larger, established competitors. For those in the telecom space, it can be daunting to look at the market landscape and see a handful of major players dominating the industry. […]