netsapiens Blog

Articles from telecommunications and technology thought leaders about unified communications, industry insights, and technology trends.
 

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July 9, 2020
active-active with n-share

Get Active-Active With n-Share

Failover. How did you react when you read that word? Did you cringe? Failover is a pain. You know it, and we know it. But sometimes […]
April 14, 2020

Who REALLY Controls Your Business?

Control. We all want it, but it’s really quite elusive. Running your own communications service provider business gives you the ability to control who you work […]
April 10, 2020

Video Conference Security is More Important Than Ever

So you finally cracked the remote working thing, you have your routines down, and you’ve figured out your tools and how to use them. For evidence […]
April 8, 2020

Necessity is the Mother of Adoption: The Impacts of COVID-19

Our SVP of Products and Marketing, Jason Byrne, participated in the latest JSA Virtual Roundtable. Panelists share their perspectives on the impacts of COVID-19 on data […]
March 30, 2020

The Reliability to Scale

Why Open Source Isn’t the Answer Years ago, when individuals first wanted to embed telephony applications (i.e. IP PBX systems, VoIP gateways, etc.) on PC’s and […]
March 19, 2020

SNAPsolution ANYWHERE

With the world suddenly closing public spaces, businesses, and educational institutions, your customers will need your guidance more than ever on how to stay connected. We […]
March 9, 2020
Service Provider Growth Rate Blog

Service Provider Growth Rate

We all know how important it is to engage with tools that will help you grow your business. After all, isn’t that the point of business […]
March 2, 2020

The Key to Decision Making for UCaaS Providers

What sets your business apart? This seems like a simple question, but UCaaS providers often overlook it. It’s easy to get caught up in day-to-day operations […]
February 25, 2020

ITEXPO 2020: The Value of In-Person Connections

Digital marketing has become a central focus for any modern organization. The ability to reach a targeted audience and measure the effectiveness of these efforts is […]
February 10, 2020
when to switch from your white label ucaas provider

White Label UCaaS – Money Talks

Is it time to switch from your white label UCaaS provider to your own platform license? Here’s a question that we get a lot from service […]
January 24, 2020

PTC 2020: Discussing Asia-Pac & Session Based Pricing

NDtUZivMD0Y700400 PTC 2020 JSA TV Interview Transcription Laura: Welcome to JSA TV and JSA podcast the newsroom for telecom and data center professionals. I\’m Laura Noland […]
January 23, 2020

What’s Next? 3 UC Trends for 2020

We’ve hired new talent as we expand into new markets, passed our 1 million users milestone and launched an exciting new product to better support our […]
January 20, 2020
SNAPsolution in AsiaPAC

SNAPsolution in AsiaPAC

Have you had a chance to meet Ken Adams, our VP of Marketing Development, yet? If you do business with us in the AsiaPAC region, you […]
January 15, 2020

5 Reasons Service Providers have shifted their UC platform to M-IaaS

This webinar will discuss the many reasons why Service Providers should leverage the lessons learned and embrace the shift to a new delivery model.
December 10, 2019
Podcast Managed Infrastructure as a Service

Podcast: Managed Infrastructure as a Service

According to Jason Byrne, SVP, Products and Marketing at netsapiens, over 80% of the revenue for service providers comes from the set of services that sit […]
December 6, 2019
helping skyswitch deliver ucaas

Podcast: Helping SkySwitch Deliver UCaaS

In this Podcast, Chris Aaker, Vice President of Engineering for netsapiens, outlines how netsapiens works with SkySwitch and their white label service. Aaker discusses some new […]
November 5, 2019
geo-redundancy

Geo-Redundancy

Geo-Redundancy: What It is and Why UCaaS Service Providers Need It What do service providers offering unified communications (UC) service to their end-users absolutely need to […]
October 21, 2019
section 179

Section 179 IRS Tax Deduction

This post is an updated version of last years post. Have you heard of the Section 179 tax deduction for businesses? If not, read on – […]
October 18, 2019
Upgrading Business Communications with Flexible APIs

Simplifying and Upgrading Business Communications with Flexible APIs

In our last blog post, we talked about the top features a good UCaaS platform should have for businesses to truly unleash the benefits of unified […]
October 7, 2019
Top Features Your UCaaS Vendor Should Have

Top Features Your UCaaS Vendor Should Have

Although VoIP can be considered the foundation of modern Unified Communications (UC) solutions, the idea of UC is far more encompassing. In fact, UC is about […]
September 23, 2019
How to Oversubscribe Your PBX

How to Oversubscribe Your PBX

Maximize Profitability Through Oversubscription For service providers across America, oversubscription is a path to greater profitability with every new customer signed. Since 2016, the oversubscription ratio […]
September 8, 2019

Video Interview: netsapiens CEO on Reaching 1 Million Users

netsapiens recently announced over one million users on the netsapiens SNAPsolution platform. Anand Buch, netsapiens CEO, discusses this milestone and the journey it took to get […]
August 16, 2019

Targeting Contact Center Verticals with Custom Solutions

Targeting Contact Center Verticals with Custom Solutions Service providers face an increasing amount of competition when it comes to delivering contact center services. Luckily, more agile […]
August 5, 2019
uc service providers mobility and uc

Seamless Functionality for UC Service Providers

For UC Service Providers, the Endgame Is Seamless Functionality, Not Frustrating Complexity Now more than ever, small and medium-sized businesses seek to enable mobility among their […]
July 12, 2019

Part 4 When the Shift will Happen

As discussed in Part 3 of this 4 part series, most Service Providers looking to sell Unified Communications should avoid platform vendors using a per-seat pricing […]
July 5, 2019
market transformation causing a shift to usage-based pricing

Part 3 Market Transformation Causing a Shift

As discussed in Part 2 of this 4 part series, most Service Providers are paying for their UC Platforms on a per-seat basis. Watch Part 3 […]
June 28, 2019
Contact Center Growth Planning for Service Providers

How Service Providers Should Chase the Growing Contact Center Market

The cloud-based contact center market is growing. According to ResearchandMarkets.com, it will reach a total value of US $20.93 billion by 2022 – three times more […]
June 20, 2019
mobile workforce mobility

Helping SMBs Go Mobile

Benefits of our SNAPmobile UCaaS Platform To all service providers out there – think about one keyword that could mean the difference between staying ultra-competitive and […]
June 13, 2019

Part 2 UC Pricing Models

What is wrong with Per-Seat UC Pricing Models? As discussed in Part 1 of this 4 part series, most Service Providers are paying for their UC […]
June 10, 2019

Best Practices and Trends in Contact Centers

June 3, 2019
Session Based Pricing - UC Platform Pricing Models

Part 1 UC Platform Pricing Models

What UC Platform Pricing Models are out there now? Take a look around in the UC world. Who are the big influencers (check out Gartner’s Magic […]
May 30, 2019

Continuing Forward Together in our Service Provider Space

What a whirlwind the past few months have been for the netsapiens team! From planning our annual User Group Meeting (UGM) to attending important industry conferences […]
May 30, 2019
Is That a Scream or a WISPA You Are Hearing?

Is That a Scream or a WISP You Are Hearing?

From March 19th to the 21st, I traveled to WISPAmerica (WISPA) 2019 in Cincinnati, Ohio. While I was at the event, I observed a couple of […]
May 15, 2019

Staggering Contact Center Market Growth

Daina Larkin, marketing manager at netsapiens, shares why many service providers are looking to add contact center features to their UCaaS offerings. Daina also explains the […]
May 13, 2019
Featured Image for Sell Unified Communications Effectively Post

Sell Unified Communications Effectively

Want to know how to effectively sell Unified Communications? By 2024, the Unified Communications as a Service (or UCaaS for short) market is predicted to reach […]
April 18, 2019

5 Highlights from Channel Partners 2019

Last week, the netsapiens team attended Channel Partners Conference & Expo in Las Vegas, alongside over 6500 agents, service providers, value added resellers (VARs), integrators, consultants […]
March 25, 2019

Setting the Tone for UGM 2019: A Message of Unity

It’s hard to believe it is already March. Is it already too late to say Happy New Year? This week, at our UGM, I plan not […]
February 7, 2019
netsapiens at ITEXPO 2019

Key Takeaways from 2019’s ITEXPO

Greetings from the 2019 ITEXPO in Ft. Lauderdale! This year’s show was yet another excellent experience, especially for the netsapiens team.  We were asked to present […]
January 22, 2019

Where in the World is netsapiens? Exploring European Opportunities

Happy New Year! We are excited to be starting a whole new year of providing our clients with the best in cloud-based unified communications (UCaaS) tools […]
December 22, 2018

The Needs of Our Service Provider Industry

As we close in on the final few weeks of 2018, we’re looking back at all the great moments we had this year working with our […]
December 6, 2018
Section 179 Tax Deductions

Christmas Come Early? Don’t Miss out on the Section 179 Tax Deduction!

Here at netsapiens, we are all about helping our partners grow their businesses and be successful. While most of our efforts concentrate on providing service providers […]
November 28, 2018

Setting Our Partners Up for Success: Channel Partners Recap

Just a few short weeks ago, our VP of Marketing & Partnership, Ken Adams led the netsapiens team into Philadelphia for Channel Partners Evolution. It’s always […]
November 6, 2018
Nexogy chooses SNAPvantage

From Quote to Cash: Why Service Providers like Nexogy Choose SNAPvantage

Recently, we asked Carlos Lahrssen, CEO of Nexogy, to do a case study with us on SNAPvantage, our ground-breaking, cloud-based OSS/BSS solution for communications service providers. […]
October 3, 2018

Enabling Partner Success

What should my UC platform partner do to ensure my success? Whether you are an ISP, MSP, ILEC, or any type of Unified Communications as a […]
May 25, 2018
identifying leadership material from within

Identifying Leadership Material from Within

by Dave George, SVP & General Manager Recently, a close business acquaintance asked me: “How can you tell who will make a good manager or supervisor? […]
May 24, 2018

Psychology of a Logo: Attracting Customers with Emotion

So, you want to create a corporate or product logo, but aren’t sure where to start. You might be wondering just how to create an image […]
March 13, 2018

ITSP Best Practices- Strategy to Revenue

By Dave George, SVP & General Manager, netsapiens   Many Internet Telephony Service Providers (ITSPs) save any discussion of best practices for how they sell their […]
March 13, 2018

Setting Up For Success: Honing Your Customer Engagement Strategy

December 20, 2017

Christmas Come Early? Don’t Miss out on the Section 179 Tax Deduction!

Here at netsapiens, we are all about helping our partners grow their businesses and be successful. While most of our efforts concentrate on providing service providers […]
December 18, 2017

UCaaS Service Providers Talk Cisco-Broadsoft Merger

April 27, 2017

Webinar: Control Your Expenses with TEMS

Differentiate your offerings by leveraging your partnerships. In this highly competitive market, service providers are always looking for a way to set them apart from their […]
October 31, 2016

How NetSapiens Can Save You From the Zombie Apocalypse

For most people, Halloween is about dressing up in costumes, telling ghost stories, and trick-or-treating. Lucky for you, the NetSapiens team isn’t “most people”. That is […]
July 7, 2016

Communications End of Support Can Impact Your Business: 3 Key Takeaways

  1) Unified Communications is replacing legacy TDM Telephony systems, but not as quick as it should be. VoIP has been widely embraced as a reliable, carrier-grade […]
November 19, 2015
3 Advantages Local Service Providers Have Over the Big Guys

3 Advantages Local Service Providers Have Over the Big Guys

This article was updated on April 8, 2019. In many industries, it may seem foolish for smaller operations to try and go toe to toe with […]
November 5, 2015

NetSapiens and TelecomReseller Discuss Softswitching, WebRTC and More!

  Don: Hello, this is Don Witt. I’m with TelecomReseller. We’re speaking to you from Comptel Plus at the Marriott Marquis in beautiful downtown San Francisco. I’m […]
August 19, 2015

Every Business is a Call Center

Service providers should take advantage of the opportunities out there to spread high-quality contact center platforms with SMBs in dire need of such tools.
August 14, 2015

8 Reasons Service Providers are Switching to netsapiens

A growing number of providers are turning to NetSapiens to provide their customers with the best communication solutions available.
July 28, 2015

3 Unavoidable Causes of Downtime

To better understand how such harmful events occur, let's take a look at three of the most common causes of UC downtime.
July 27, 2015

State of the UC Industry 2015- NetSapiens CEO Weighs In

  Unified Communications is a buzzword that has clearly been increasing in popularity, but it is not a buzzword to be ignored. Our industry has not […]
May 22, 2015

4 Benefits Driving Unified Communications Adoption

As technology achieves a more prominent position in the enterprise and SMB markets, the ability to streamline and integrate a variety of tools into one central […]
May 4, 2015

Last-mile problems hamper relief effort for Nepal earthquake

The Nepalese capital of Kathmandu was rocked by a massive 7.8 magnitude earthquake on April 25. One of the biggest problems currently stalling the relief effort is the lack of phone and Internet connections.
April 23, 2015

The future of UC calls for more focus on the user

The idea that those using the technology should be considered during creation is relatively new.
April 10, 2015

Integration, WebRTC and the Future of Unified Communications

The key to truly unified communications is integration and interoperability.
March 25, 2015

As VoIP Gains Popularity in the Enterprise, Changes are Sure to Follow

With enterprises able to realize so many advantages by adopting a VoIP solution, Internet service providers would benefit from making options for IP telephony available to customers.
March 23, 2015

Disruptive Communication Technology Making Changes in the Enterprise

Organizations of all sizes and in all industries are realizing the growing need for unified communications and collaboration technologies.
March 23, 2015

Get the Message Across with UC

Organizations need to employ a variety of different business communication tools to ensure employees have the appropriate method to convey different types of messages.
January 26, 2015

The Power of the Universal Session License: Q&A with Anand Buch

A growing number of organizations are turning to modern forms of business communications like voice-over-IP and unified communications suites, creating a boom of demand for service […]
January 23, 2015

3 Reasons VoIP is the Greenest Form of Business Communication

One of the biggest benefits of using modern technology is that it reduces the environmental impact of a business. Paper and ink have all but been […]
January 12, 2015

Employees Point to Mobile Working as Top Job Perk

As smartphones and tablets become more sophisticated and bring-your-own-device policies grow more popular, flexible and remote working opportunities are starting to become the norm at many […]
January 7, 2015

More Companies Adopt UC as They Become More Knowledgeable About Services

With the new year just beginning, many companies have their eyes on the future and on ways to make themselves more competitive in the years to […]
December 31, 2014

4 Cloud Communications Trends for 2015

This year saw a lot of changes or business technology, chief among them being the massive expansion of cloud computing in the enterprise. As organizations and […]
December 29, 2014

Enterprise Cloud Adoption Growing, Along With Budgets

A recent survey by IDG Enterprise found that enterprise adoption of cloud services is increasing and shows no plans to stop in the new year. More […]
December 24, 2014

2015 Mobility and BYOD Predictions

As 2014 comes to a close, it’s time to look into the future and see what 2015 has in store. Bring-your-own-device policies were all the rage […]
December 12, 2014

3 Ways to Become More Competitive with UC

A recent survey conducted by market research firm Chadwick Martin Bailey dove into the competitive advantages experienced by organizations employing unified communications solutions and found enterprises realized […]
December 1, 2014

VoIP, UC Markets Showing Growth

Things appear to be looking up for the voice-over-IP and unified communications markets. In its 2014 “VoIP and UC Services and Subscribers” report, Infonetics Research estimated that the […]
December 1, 2014

Broadening an Enterprise’s Reach with VoIP

As mobile technology began to take hold in the early 2000s, businesses were able to better connect with their customers and co-workers were able to communicate […]
November 18, 2014

Why Classrooms of the Future Include Cloud Communications

As everyday life continues to become increasingly tech-based, it is hard to imagine an area of society that hasn’t been completely permeated with the latest technology […]
November 11, 2014

Boosting Productivity Through BYOD

As mobile working becomes more popular and employees are increasingly interested in using their own devices, bring-your-own-device policies are taking hold in a growing number of […]
May 4, 2012
click to call MS outlook

Click to Call in MS Outlook

In the several months since I have been working at netsapiens, one question that consistently comes up is how we integrate with Microsoft Outlook (and other […]