netsapiens Blog

Articles from telecommunications and technology thought leaders about unified communications, industry insights, and technology trends.
 

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June 10, 2019

Best Practices and Trends in Contact Centers

May 30, 2019
Is That a Scream or a WISPA You Are Hearing?

Is That a Scream or a WISP You Are Hearing?

From March 19th to the 21st, I traveled to WISPAmerica (WISPA) 2019 in Cincinnati, Ohio. While I was at the event, I observed a couple of […]
May 15, 2019

Staggering Contact Center Market Growth

Daina Larkin, marketing manager at netsapiens, shares why many service providers are looking to add contact center features to their UCaaS offerings. Daina also explains the […]
April 18, 2019

5 Highlights from Channel Partners 2019

Last week, the netsapiens team attended Channel Partners Conference & Expo in Las Vegas, alongside over 6500 agents, service providers, value added resellers (VARs), integrators, consultants […]
April 9, 2019

Avaya Announces Open SIP Portfolio Enhancements

SANTA CLARA, Calif.–(BUSINESS WIRE)–Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that the Avaya IX devices […]
April 9, 2019
call center dashboard real-time stats

Boost Call Center Performance with Actionable Call Center Analytics: netsapiens Unveils SNAPanalytics

Company to highlight contact center product benefits at Channel Partners Conference & Expo 2019 SAN DIEGO, April 9, 2019 – netsapiens, a B2B provider of unified […]