Best Practices and Trends in Contact Centers

As customer experience (CX) takes center stage, more and more organizations are moving from call centers to cloud-based omni-channel contact centers to meet customers’ changing demands and expectations. Companies of all sizes are investing in contact center tools and technologies to improve the way they interact with their customers. To be successful in this market, […]

Is That a Scream or a WISP You Are Hearing?

Is That a Scream or a WISPA You Are Hearing?

From March 19th to the 21st, I traveled to WISPAmerica (WISPA) 2019 in Cincinnati, Ohio. While I was at the event, I observed a couple of key takeaways. First, this year 480 wireless internet service providers (WISPs) and over 1,000 attendees came together to learn everything they could to better serve their customers. All told, […]

Staggering Contact Center Market Growth

Daina Larkin, marketing manager at netsapiens, shares why many service providers are looking to add contact center features to their UCaaS offerings. Daina also explains the state of the contact center market growth, introduces a unique pricing model to increase ROI, and describes the netsapiens call center dashboard, SNAPanalytics. After watching the video, watch the […]

5 Highlights from Channel Partners 2019

Last week, the netsapiens team attended Channel Partners Conference & Expo in Las Vegas, alongside over 6500 agents, service providers, value added resellers (VARs), integrators, consultants and suppliers. For us, this is one of those events that we look forward to every year for the chance to listen to your vision and plans and demonstrate […]

Avaya Announces Open SIP Portfolio Enhancements

SANTA CLARA, Calif.–(BUSINESS WIRE)–Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that the Avaya IX devices portfolio has been enhanced to serve additional UC software platforms, including SignalWire and netsapiens, using the Open SIP standard. Avaya previously announced support for the Broadsoft platform using this […]

Boost Call Center Performance with Actionable Call Center Analytics: netsapiens Unveils SNAPanalytics

call center dashboard real-time stats

Company to highlight contact center product benefits at Channel Partners Conference & Expo 2019 SAN DIEGO, April 9, 2019 – netsapiens, a B2B provider of unified communications (UCaaS) solutions to service providers, announces today the release of SNAPanalytics, an innovative call center analytics solution that complements the call center functionality inherent in its hallmark SNAPsolution […]

Christmas Come Early? Don’t Miss out on the Section 179 Tax Deduction!

Section 179 Tax Deductions

Here at netsapiens, we are all about helping our partners grow their businesses and be successful. While most of our efforts concentrate on providing service providers and enterprises with a comprehensive suite of unified communications (UC) services and feature-sets, we also think it is important to pass along helpful information when we can. Have you […]

netsapiens Launches Ground Breaking Cloud-Native SNAPvantage B/OSS Automation Platform

SNAPvantage

SAN DIEGO, Oct. 9, 2018 — netsapiens, a B2B provider of unified communications (UCaaS) products & services to communications service providers (CSPs), announces today that it is releasing SNAPvantage, a ground-breaking cloud-based OSS/BSS solution designed to help CSPs boost their businesses, streamline their internal operations, reduce operating costs and significantly enhance their responsiveness to customer […]

Enabling Partner Success

What should my UC platform partner do to ensure my success? Whether you are an ISP, MSP, ILEC, or any type of Unified Communications as a Service provider, choosing a company to partner with should be based on more than a checklist of features. Partnerships need to be based on what they will do to […]

netsapiens VP of Marketing & Partnerships to Present on ‘How to Grow Your MSP Business & Avoid Missed Opportunities’ Panel at MSP Expo 2018

netstapiens is available for meetings and solution demonstrations at booth #604 during the event taking place May 16-17, 2018, MGM Grand, Las Vegas  SAN DIEGO – May 3, 2018 – netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprises, announces that its VP of Marketing and Partnerships, Ken […]