netsapiens Blog

Articles from telecommunications and technology thought leaders about unified communications, industry insights, and technology trends.

The most recent information sent directly to your inbox.
April 14, 2020

Who REALLY Controls Your Business?

Control. We all want it, but it’s really quite elusive. Running your own communications service provider business gives you the ability to control who you work […]
April 10, 2020

Video Conference Security is More Important Than Ever

So you finally cracked the remote working thing, you have your routines down, and you’ve figured out your tools and how to use them. For evidence […]
April 2, 2020
Unleashing the Power of Remote Working with Unified Communications and Collaboration

Unleashing the Power of Remote Working

netsapiens Releases Enhancements to its SNAPsolution Platform According to a report compiled by FlexJobs and Global Workplace Analytics, the number of people working remotely in the […]
March 30, 2020

The Reliability to Scale

Why Open Source Isn’t the Answer Years ago, when individuals first wanted to embed telephony applications (i.e. IP PBX systems, VoIP gateways, etc.) on PC’s and […]
March 19, 2020


With the world suddenly closing public spaces, businesses, and educational institutions, your customers will need your guidance more than ever on how to stay connected. We […]
March 9, 2020
Service Provider Growth Rate Blog

Service Provider Growth Rate

We all know how important it is to engage with tools that will help you grow your business. After all, isn’t that the point of business […]
March 2, 2020

The Key to Decision Making for UCaaS Providers

What sets your business apart? This seems like a simple question, but UCaaS providers often overlook it. It’s easy to get caught up in day-to-day operations […]
February 25, 2020

ITEXPO 2020: The Value of In-Person Connections

Digital marketing has become a central focus for any modern organization. The ability to reach a targeted audience and measure the effectiveness of these efforts is […]
February 10, 2020
ITEXPO Booth 107

netsapiens at ITEXPO

netsapiens to Exhibit at ITEXPO Florida 2020 netsapiens to showcase their Managed Infrastructure- as-a-Service Solution – SNAPaccel, February 12 – February 14, 2020 at ITEXPO: the […]
February 10, 2020
when to switch from your white label ucaas provider

White Label UCaaS – Money Talks

Is it time to switch from your white label UCaaS provider to your own platform license? Here’s a question that we get a lot from service […]
January 24, 2020

PTC 2020: Discussing Asia-Pac & Session Based Pricing

NDtUZivMD0Y700400 PTC 2020 JSA TV Interview Transcription Laura: Welcome to JSA TV and JSA podcast the newsroom for telecom and data center professionals. I\’m Laura Noland […]
January 23, 2020

What’s Next? 3 UC Trends for 2020

We’ve hired new talent as we expand into new markets, passed our 1 million users milestone and launched an exciting new product to better support our […]
January 20, 2020
SNAPsolution in AsiaPAC

SNAPsolution in AsiaPAC

Have you had a chance to meet Ken Adams, our VP of Marketing Development, yet? If you do business with us in the AsiaPAC region, you […]
January 15, 2020

5 Reasons Service Providers have shifted their UC platform to M-IaaS

This webinar will discuss the many reasons why Service Providers should leverage the lessons learned and embrace the shift to a new delivery model.
September 10, 2019
Managed infrastructure as a service

netsapiens Launches SNAPaccel

New managed infrastructure service lets customers focus on business growth while eliminating capital expenses netsapiens Launches SNAPaccel: a Ground-Breaking Unified Communications Managed Infrastructure-as-a-Service Offering for Service […]
September 8, 2019

Video Interview: netsapiens CEO on Reaching 1 Million Users

netsapiens recently announced over one million users on the netsapiens SNAPsolution platform. Anand Buch, netsapiens CEO, discusses this milestone and the journey it took to get […]
September 8, 2019

netsapiens Hits 1 Million Users, Cultivates Community of Competitive Service Providers

Company quickly making inroads in EU and Asian-Pacific markets netsapiens, a B2B provider of unified communications (UCaaS) solutions to service providers, has reached a key milestone […]
August 16, 2019

Targeting Contact Center Verticals with Custom Solutions

Targeting Contact Center Verticals with Custom Solutions Service providers face an increasing amount of competition when it comes to delivering contact center services. Luckily, more agile […]
August 5, 2019
uc service providers mobility and uc

Seamless Functionality for UC Service Providers

For UC Service Providers, the Endgame Is Seamless Functionality, Not Frustrating Complexity Now more than ever, small and medium-sized businesses seek to enable mobility among their […]
June 28, 2019
Contact Center Growth Planning for Service Providers

How Service Providers Should Chase the Growing Contact Center Market

The cloud-based contact center market is growing. According to, it will reach a total value of US $20.93 billion by 2022 – three times more […]
June 25, 2019
netsapiens SNAPsolution in the Cloud

netsapiens Announces Global Expansion, Hires Scott Goodwin to Lead European Sales

June 10, 2019

Best Practices and Trends in Contact Centers

May 30, 2019
Is That a Scream or a WISPA You Are Hearing?

Is That a Scream or a WISP You Are Hearing?

From March 19th to the 21st, I traveled to WISPAmerica (WISPA) 2019 in Cincinnati, Ohio. While I was at the event, I observed a couple of […]
May 15, 2019

Staggering Contact Center Market Growth

Daina Larkin, marketing manager at netsapiens, shares why many service providers are looking to add contact center features to their UCaaS offerings. Daina also explains the […]
April 18, 2019

5 Highlights from Channel Partners 2019

Last week, the netsapiens team attended Channel Partners Conference & Expo in Las Vegas, alongside over 6500 agents, service providers, value added resellers (VARs), integrators, consultants […]
April 9, 2019

Avaya Announces Open SIP Portfolio Enhancements

SANTA CLARA, Calif.–(BUSINESS WIRE)–Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that the Avaya IX devices […]
April 9, 2019
call center dashboard real-time stats

Boost Call Center Performance with Actionable Call Center Analytics: netsapiens Unveils SNAPanalytics

Company to highlight contact center product benefits at Channel Partners Conference & Expo 2019 SAN DIEGO, April 9, 2019 – netsapiens, a B2B provider of unified […]
December 6, 2018
Section 179 Tax Deductions

Christmas Come Early? Don’t Miss out on the Section 179 Tax Deduction!

Here at netsapiens, we are all about helping our partners grow their businesses and be successful. While most of our efforts concentrate on providing service providers […]
October 9, 2018

netsapiens Launches Ground Breaking Cloud-Native SNAPvantage B/OSS Automation Platform

SAN DIEGO, Oct. 9, 2018 — netsapiens, a B2B provider of unified communications (UCaaS) products & services to communications service providers (CSPs), announces today that it […]
October 3, 2018

Enabling Partner Success

What should my UC platform partner do to ensure my success? Whether you are an ISP, MSP, ILEC, or any type of Unified Communications as a […]
May 3, 2018

netsapiens VP of Marketing & Partnerships to Present on ‘How to Grow Your MSP Business & Avoid Missed Opportunities’ Panel at MSP Expo 2018

netstapiens is available for meetings and solution demonstrations at booth #604 during the event taking place May 16-17, 2018, MGM Grand, Las Vegas  SAN DIEGO – […]
April 12, 2018
edgewater networks logo

Edgewater Networks and netsapiens Partner

La Jolla, CA and San Jose, CA –  April 12, 2018 – Edgewater Networks, Inc., the industry leader in Network Edge Orchestration, and netsapiens, Inc., a leading Unified Communications […]
April 5, 2018

netsapiens Employee Spotlight: Jason Beckett- Director, Channel Sales

The netsapiens Employee Spotlight Blog provides insights into the backgrounds, experiences and lives of the people that make netsapiens who and what we are. Our commitment […]
April 4, 2018
channel partners expo logo

netsapiens Sponsoring Channel Influencers & 360° Awards Networking Reception at Channel Partners Conference & Expo 2018

Technology Services Event Takes Place in Las Vegas, April 17-20 SAN DIEGO – April 4, 2018 – netsapiens, a provider of unified communications (UC) services and […]
March 13, 2018

ITSP Best Practices- Strategy to Revenue

By Dave George, SVP & General Manager, netsapiens   Many Internet Telephony Service Providers (ITSPs) save any discussion of best practices for how they sell their […]
March 13, 2018

Setting Up For Success: Honing Your Customer Engagement Strategy

January 25, 2018

netsapiens SVP and General Manager to Speak on Panel: ‘How MSPs Can Better Compete with Cloud Providers and Reclaim Market Value’ at ITEXPO 2018

IT Industry Event Takes Place in Fort Lauderdale, February 13-16 SAN DIEGO – January 25, 2018 – netsapiens, a provider of unified communications (UC) services and […]
December 20, 2017

Christmas Come Early? Don’t Miss out on the Section 179 Tax Deduction!

Here at netsapiens, we are all about helping our partners grow their businesses and be successful. While most of our efforts concentrate on providing service providers […]
December 18, 2017

UCaaS Service Providers Talk Cisco-Broadsoft Merger

October 17, 2017

SNAPbuilder Bringing Coveted Features and Functionality to netsapiens’ Customer Portal Tool Kit

The SNAPbuilder tool introduces “button” customization, template deployment, bulk editing and directories, among other tools, to its existing customer portal options   SAN DIEGO, October 17, […]
October 3, 2017

netsapiens Partners with Loup to Offer New Feature Enhancements for its Customers

This article was updated on April 8, 2019. netsapiens, Inc., a leading provider of Unified Communications (UC) technology for service providers and large enterprises, announces today […]
August 17, 2017

netsapiens Becomes Member of MSPAlliance

netsapiens Joins Vibrant Global Consortium of Cloud, Managed Service Providers and Technology Enabling Vendors SAN DIEGO, August, 2017 – netsapiens, a provider of unified communications (UC) […]
August 10, 2017
open cnam by telo logo

netsapiens Announces Partnership with Telo

netsapiens Announces Partnership with Telo Austin, TX – August, 2017 netsapiens, Inc., a leading provider of Unified Communications (UC) technology for service providers and large enterprises, […]
August 2, 2017
netsapiens partners vtech logo

netsapiens Announces Certification of VTech ErisTerminal and ErisStation Product Lines for the SNAPsolution Unified Communications Software Platform

SNAPsolution platform offers improved mobility functionality with use of VTech DECT Phones SAN DIEGO (August 2, 2017) – netsapiens, a provider of unified communications (UC) services […]
July 20, 2017

Exploring Opportunities in Asian Markets

Happy summer everyone! It is good to be back home in La Jolla, California, enjoying the weather and quality time with the netsapiens team and my […]
July 18, 2017

TMC Names netsapiens a 2017 Communications Solutions Products of the Year Award Winner

SNAPsolution Recognized for Exceptional Innovation SAN DIEGO, July 18, 2017 – netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large […]
June 20, 2017

netsapiens Introduces Advanced Features and Updates to SNAPsolution Unified Communications Software Platform

This article was updated on April 8, 2019. The new features and updates to unified communications software platform include an enhanced portal security, PUSH support for […]
April 27, 2017

Webinar: Control Your Expenses with TEMS

Differentiate your offerings by leveraging your partnerships. In this highly competitive market, service providers are always looking for a way to set them apart from their […]
April 11, 2017

Impact Telecom Intros netsapiens-Powered Cloud Call Center Feature Set

Impact Telecom (Booth 843 and a Featured Sponsor), a leading provider of traditional and cloud communications, and netsapiens (Booth 464), a leading provider of Unified Communications […]
April 9, 2017

netsapiens Bringing New Look and ‘Unified Experience’ Philosophy to Key Industry Events in 2017

Rebrand reflects the company’s strong year-over-year growth, technology advancements and customer-centric philosophy netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and […]
March 14, 2017

netsapiens: Continuously Evolving to Meet the Needs of Our Customers

In his New Year’s message, our CEO Anand Buch wrote about the continuous trend of dizzying growth that netsapiens has been experiencing. In 2016, we marked […]
February 7, 2017

NetSapiens to Demonstrate New Unified Communications Features and Enhancements at ITEXPO

San Diego, Calif.- Feb. 7, 2017— NetSapiens, a leading provider of VoIP and Unified Communications software solutions, has announced today that it will be showcasing newly […]
January 30, 2017

Welcome to a New Year- A Message from Anand Buch, CEO

I can’t believe January is almost over and I haven’t said Happy New Year to the community yet! I guess I am still recovering from a […]
November 15, 2016

VoIP Leader Carolina Digital Expands with Major Investment in Class 4 and Class 5 Softswitches

GREENSBORO, NC (PRWEB) NOVEMBER 15, 2016 Carolina Digital, a leading lower-cost VoIP phone system solution provider for business, schools and government, announced today that it has […]
November 14, 2016

NetSapiens Announces New Partnership With Tenfold

Austin, Texas – November 14th, 2016 NetSapiens Inc., a leading provider of Unified Communications technology for Service Providers and large enterprises, today announced a new partnership […]
October 31, 2016

How NetSapiens Can Save You From the Zombie Apocalypse

For most people, Halloween is about dressing up in costumes, telling ghost stories, and trick-or-treating. Lucky for you, the NetSapiens team isn’t “most people”. That is […]
October 21, 2016

NetSapiens Celebrates The 10th Anniversary of The SNAPsolution Unified Communications Platform

NetSapiens Inc. is celebrating the 10th anniversary of their SNAPsolution platform. SNAPsolution, originally launched in October 2006, was designed to be a core application platform that was […]
October 20, 2016
onebill logo

OneBill Software, Inc. Partners with NetSapiens to Automate Voice and Unified Communication Services

SANTA CLARA, CALIFORNIA  OCTOBER 20, 2016 -OneBill Software Inc., the leader helping Unified Communication as a Service (UCaaS) solution providers automate their Quote-to-Cash process and grow […]
July 7, 2016

Communications End of Support Can Impact Your Business: 3 Key Takeaways

  1) Unified Communications is replacing legacy TDM Telephony systems, but not as quick as it should be. VoIP has been widely embraced as a reliable, carrier-grade […]
May 11, 2016

NetSapiens Announces New Portal Enhancements for Upcoming Software Release

San Diego, CA- May 11, 2016- NetSapiens, a leading provider of VoIP and Unified Communications software solutions, today has announced new portal features and enhancements that […]
April 6, 2016
edgewater networks logo

Edgewater Networks Announces Intelligent Edges Interoperable with NetSapiens VoIP SNAPsolution Platform

SAN JOSE, CALIF., April 6, 2016 — Edgewater Networks and NetSapiens announced today that Edgewater Networks’ EdgeMarc Intelligent Edge solutions are certified to interoperate with NetSapiens’ […]
January 11, 2016

Anand Buch Shares Some Insight With TMC Before the Upcoming ITEXPO

Is technology changing business for the better? Why/why not? Technology is changing business for the better when it is used wisely and with a purpose.  Technology […]
December 22, 2015

Continued Growth Prompts NetSapiens Expansion To New Corporate Office

La Jolla, CA- December 22, 2015—In the past year, NetSapiens has gained many new clients, developed new product features, expanded relationships with third party partners, and […]
November 19, 2015
3 Advantages Local Service Providers Have Over the Big Guys

3 Advantages Local Service Providers Have Over the Big Guys

This article was updated on April 8, 2019. In many industries, it may seem foolish for smaller operations to try and go toe to toe with […]
November 5, 2015

NetSapiens and TelecomReseller Discuss Softswitching, WebRTC and More!

  Don: Hello, this is Don Witt. I’m with TelecomReseller. We’re speaking to you from Comptel Plus at the Marriott Marquis in beautiful downtown San Francisco. I’m […]
November 2, 2015

[VIDEO] NetSapiens CEO Talks Open Source Software at ITEXPO West ’15

  Erik: Hi, I’m Erik Linask here in Anaheim California at ITEXPO. On the program with me this morning from Netsapiens: Anand Buch. Anand, great to […]
September 2, 2015

One Source Networks Uses NetSapiens’ n-Share Technology to Enable Redundancy for its Hosted Voice Services

San Diego, CA – September 2, 2015 – NetSapiens, a leading provider of VoIP and Unified Communications software solutions, announced today that One Source Networks (OSN), […]
August 25, 2015

Yealink Updates IP Phone Portfolio for netsapiens Platform

Yealink offers enriched phone choices for businesses of all sizes and needs. Xiamen, China – August 2015. Yealink, the global leading unified communication (UC) terminal solution […]
August 24, 2015

NetSapiens Releases New UC Features, Product Enhancements, and Third Party Integrations to their Service Provider Clients

The newest software release further enhances the features and functionality of the NetSapiens SNAPsolution.   San Diego, CA- August 24, 2015– NetSapiens, a leading provider of […]
August 19, 2015

Every Business is a Call Center

Service providers should take advantage of the opportunities out there to spread high-quality contact center platforms with SMBs in dire need of such tools.
August 14, 2015

8 Reasons Service Providers are Switching to netsapiens

A growing number of providers are turning to NetSapiens to provide their customers with the best communication solutions available.
July 28, 2015

3 Unavoidable Causes of Downtime

To better understand how such harmful events occur, let's take a look at three of the most common causes of UC downtime.
July 27, 2015

State of the UC Industry 2015- NetSapiens CEO Weighs In

  Unified Communications is a buzzword that has clearly been increasing in popularity, but it is not a buzzword to be ignored. Our industry has not […]
May 22, 2015

4 Benefits Driving Unified Communications Adoption

As technology achieves a more prominent position in the enterprise and SMB markets, the ability to streamline and integrate a variety of tools into one central […]
May 18, 2015

NetSapiens Wins Ready Now and Audience Choice Awards at WebRTC Conference & Expo 2015

NetSapiens, a leading provider of VoIP and Unified Communications software solutions, was named the winner of both the Ready Now Award and the Audience Choice Award […]
May 12, 2015

NetSapiens To Demonstrate New Features LIVE at WebRTC Conference

NetSapiens will hold the first public demonstration of their Hosted PBX platform’s future WebRTC enabled features. Miami, Florida—May 12, 2015—NetSapiens will hold their first public WebRTC […]
May 5, 2015

NetSapiens CEO Shaves Head For Cancer Research

NetSapiens CEO, Anand Buch, has made a drastic change in his appearance in the name of cancer research. This change comes twofold, first with a year […]
May 4, 2015

Last-mile problems hamper relief effort for Nepal earthquake

The Nepalese capital of Kathmandu was rocked by a massive 7.8 magnitude earthquake on April 25. One of the biggest problems currently stalling the relief effort is the lack of phone and Internet connections.
April 23, 2015

The future of UC calls for more focus on the user

The idea that those using the technology should be considered during creation is relatively new.
April 10, 2015

Integration, WebRTC and the Future of Unified Communications

The key to truly unified communications is integration and interoperability.
March 25, 2015

As VoIP Gains Popularity in the Enterprise, Changes are Sure to Follow

With enterprises able to realize so many advantages by adopting a VoIP solution, Internet service providers would benefit from making options for IP telephony available to customers.
March 23, 2015

Disruptive Communication Technology Making Changes in the Enterprise

Organizations of all sizes and in all industries are realizing the growing need for unified communications and collaboration technologies.
March 23, 2015

Get the Message Across with UC

Organizations need to employ a variety of different business communication tools to ensure employees have the appropriate method to convey different types of messages.
January 26, 2015

The Power of the Universal Session License: Q&A with Anand Buch

A growing number of organizations are turning to modern forms of business communications like voice-over-IP and unified communications suites, creating a boom of demand for service […]
January 23, 2015

3 Reasons VoIP is the Greenest Form of Business Communication

One of the biggest benefits of using modern technology is that it reduces the environmental impact of a business. Paper and ink have all but been […]
January 12, 2015

Employees Point to Mobile Working as Top Job Perk

As smartphones and tablets become more sophisticated and bring-your-own-device policies grow more popular, flexible and remote working opportunities are starting to become the norm at many […]
January 7, 2015

More Companies Adopt UC as They Become More Knowledgeable About Services

With the new year just beginning, many companies have their eyes on the future and on ways to make themselves more competitive in the years to […]
December 31, 2014

4 Cloud Communications Trends for 2015

This year saw a lot of changes or business technology, chief among them being the massive expansion of cloud computing in the enterprise. As organizations and […]
December 29, 2014

Enterprise Cloud Adoption Growing, Along With Budgets

A recent survey by IDG Enterprise found that enterprise adoption of cloud services is increasing and shows no plans to stop in the new year. More […]
December 24, 2014

2015 Mobility and BYOD Predictions

As 2014 comes to a close, it’s time to look into the future and see what 2015 has in store. Bring-your-own-device policies were all the rage […]
December 12, 2014

3 Ways to Become More Competitive with UC

A recent survey conducted by market research firm Chadwick Martin Bailey dove into the competitive advantages experienced by organizations employing unified communications solutions and found enterprises realized […]
December 1, 2014

VoIP, UC Markets Showing Growth

Things appear to be looking up for the voice-over-IP and unified communications markets. In its 2014 “VoIP and UC Services and Subscribers” report, Infonetics Research estimated that the […]
December 1, 2014

Broadening an Enterprise’s Reach with VoIP

As mobile technology began to take hold in the early 2000s, businesses were able to better connect with their customers and co-workers were able to communicate […]
November 18, 2014

Why Classrooms of the Future Include Cloud Communications

As everyday life continues to become increasingly tech-based, it is hard to imagine an area of society that hasn’t been completely permeated with the latest technology […]
November 11, 2014

Boosting Productivity Through BYOD

As mobile working becomes more popular and employees are increasingly interested in using their own devices, bring-your-own-device policies are taking hold in a growing number of […]
August 9, 2014

NetSapiens to Demonstrate New Features at ITEXPO Las Vegas 2014

NetSapiens, a Gold Sponsor of ITEXPO, will show new contact center solution capabilities at world’s leading business technology event.   La Jolla, CA, August 09, 2014 […]
June 25, 2014

Simplii Enhances Quality and Reliability with NetSapiens

NetSapiens’ n-Share Geo-Redundancy and QoS Monitoring will provide key advancements to Simplii’s existing network. La Jolla, CA (PRWEB) June 25, 2014 Simplii, a provider of hosted […]
April 15, 2014

NetSapiens and Ayersville Lead IOC Evolution

Longtime IOC chooses the NetSapiens Application Platform for Unified Communication Services LA JOLLA, Calif.-Ayersville Telephone Company, an Independent Operating Company (IOC), has announced their transition to […]
January 28, 2014

Nexogy Migrates to NetSapiens’ Hosted PBX Platform

Hosted Communications Provider Updates Infrastructure for More Comprehensive Offering MIAMI, FL- Nexogy, a cloud-based business communicationsprovider, announced plans to migrate its extensive customer base to NetSapiens’ […]
January 27, 2014

NetSapiens to exhibit at ITEXPO in Miami 2014

San Diego, CA – 01-27-14 – Gold Sponsor NetSapiens announced today that it will be showcasing its “SIP Feature Server Drop-In Replacement Program” at ITEXPO Miami, […]
May 4, 2012
click to call MS outlook

Click to Call in MS Outlook

In the several months since I have been working at netsapiens, one question that consistently comes up is how we integrate with Microsoft Outlook (and other […]
September 13, 2011

One Source Networks Selects NetSapiens’ VoIP Service Delivery Platform For Enterprise Solutions

San Diego, CA September 13, 2011 – NetSapiens, Inc.. a provider of complete VoIP solutions for competitive communications providers announces today the successful launch of NetSapiens’ […]
May 24, 2007

inVision Networks Deploys NetSapiens’ SNAPsolution™ for Hosted PBX Services to Office Parks and Residences

inVision Selects NetSapiens to Help Streamline their Customers’ Communication Orlando, FL, May 24, 2007 — NetSapiens®, Inc., announces today at ISPCON Spring, Orlando, that inVision Networks, […]
November 8, 2006

NextLevel Internet Selects NetSapiens’ SNAPsolution™ for Business Communication Services

NetSapiens and NextLevel enable delivery of reliable VoIP services to small and medium-sized businesses SAN DIEGO, CA, November 8, 2006 – NextLevel Internet, Inc., Southern California’s […]
October 11, 2006

NetSapiens® to Feature its SNAPsolution™ at INTERNET TELEPHONY® Conference & EXPO West 2006 in San Diego, California

SAN DIEGO-October 11, 2006-NetSapiens, Inc. today announced it will be debuting its SNAPsolution at TMC™’s INTERNET TELEPHONY®Conference & EXPO West 2006, October 10-13, 2006 at the […]